Refund and Returns Policy

(I Shivaji Bote state that Since tissue paper is a hygiene product, returns are highly restricted. This policy must clearly differentiate between quality issues and change-of-mind.)

A. Domestic (India) & General Policy

Hygiene Exclusion: Due to hygiene standards and the nature of paper products, SoftDelight does not accept returns or exchanges for opened or used products.

Defective/Damaged Goods: If a product is received damaged, defective, or is incorrect (e.g., wrong size/ply/scent), the client must notify SoftDelight within [7] business days of delivery.

Procedure: Clients must provide photographic evidence of the damage.

Resolution: Upon verification, SoftDelight will offer a full refund or a free replacement of the damaged goods.

B. International Policy (Wholesale/OEM)

Final Sale: All international and wholesale Private Label (OEM) orders are considered final sale once the custom specification document is approved and production begins.

Shipping Damage: Claims for goods damaged in international transit must be submitted after delivery within [7] days of receipt, accompanied by photographic evidence and the carrier’s damage report.

• International returns are highly restricted. This policy must clearly differentiate between quality issues and change-of-mind

Quality Discrepancy: If the product quality significantly deviates from the approved sample/specification document, SoftDelight will work with the client to find a resolution, which may include partial refunds or credit for future orders, at SoftDelight’s sole discretion.