Privacy Policy

(I Shivaji Bote state This section addresses how SoftDelight collects, uses, protects, and discloses customer data. It should be comprehensive due to international data laws like GDPR/CCPA if you deal with those markets.)

A. Information We Collect

Corporate Information: Company Name, Billing/Shipping Addresses, GST/Tax IDs, Contact Names, and Transactional Data.

Personal Information: Name, Email, Phone Number, and IP Address (from website usage).

Payment Information: Payment details (though processed via secure third-party gateways, this must be stated).

B. How We Use Your Information

To process and fulfill orders (domestic and international).
To manage your account and provide customer support (Hospitality).
To notify you about changes to our products, services, or policies.
For marketing and promotional purposes (with your consent).
To comply with legal obligations (e.g., tax reporting).

C. Data Sharing & Disclosure

Service Providers: Shared with logistics partners (for shipping) and payment processors (for transactions).
Legal Compliance: Disclosed when required by law or to protect our rights (e.g., fraud prevention).
International Transfer: For international orders, information necessary for shipping (name, address, contact) may be transferred to third-party carriers and customs authorities in the destination country. We ensure adequate protection measures are in place.

D. Your Data Rights

The right to access the data we hold about you.
The right to request correction or deletion of your data.
The right to opt-out of marketing communications.